Meta Pay is a seamless and secure way to make payments in Meta and its suite of apps. It is now launched to Meta users in many countries including Thailand. For Thailand, KGP is the payment service provider that process transactions in Messenger that allows buyer to make payments to seller through Meta Pay (credit card, debit card, or bank transfer via mobile banking applications) directly in Messenger.
What is Meta Pay?
What is the service KGP provide on Meta?
KGP provides the online payment solution on Meta that allows Meta sellers to request and accept payments from buyers directly through the Page Messenger Inbox.
The buyers can make payments to the sellers through Meta Pay which can pay with credit/debit card (Visa, Mastercard, and JCB), QR Code, or money transfer via mobile banking applications directly without having to switch to other application.
Who should use KGP payment services?
It is suitable for those who sell products or services online via a “Meta Page”.
What type of Meta Page is eligible to register for KGP payment services on Meta?
Meta Page with shop section with the Thai baht as its currency, and conduct business legally. Both individual person and juristic person (registered company) are eligible to register and use the service.
Could SMEs (registered companies) or large organizations sign up for KGP payment services on Meta
Yes.
What are the benefits to sellers?
It helps sellers to manage orders easily, conveniently, and more efficiently. The seller does not have to provide a bank account to a buyer for the payment. The seller easily types the payment amount that wants to request from the buyer into Page Messenger Inbox, and the buyer can click to make payment accordingly in the chat box. through Meta Pay. When the buyer paid, the status of the payment automatically updates to Paid to both seller and buyer.
Please find the benefits HERE
Is KGP payment on Meta reliable and secure?
It is very secure because all transactions are encrypted and protected by the PCI DSS security standard.
How can I disable my account on Meta?
Log-in to your Meta Page (via PC/Notebook only) > click “Manage Shop” > click “Payment Settings” > click “Disable Payment”
Individual Person
How to set up KGP payment on Meta?
You can sign up directly from your Meta Page. Click here for the application process.
Important note:
- Only the “page admin” can sign up for the service
- If you want to check whether you are the page admin, go to your Meta Page > Settings > Edit Page Roles
- Please ensure that the personal information of the applicant must match with
(1) the personal information appears on your Thai National ID card you will be uploading
(2) the name and last name of banking account that will be linked on the final step of the application
Remark: The personal information of the applicants will be used to confirm personal identity to increase security for your account.
Can I set up KGP payment on Meta and start requesting and accepting money through Meta Pay immediately?
You will get Meta Notification to inform the approval status and start accepting Meta Pay within 24 hours after signing up. However, if you have trouble on setting up, please contact the call center at 02-008-8820 (24/7 support)
How to upload the photo of the Thai National ID card?
Please find below how to upload (when sign up on PC/Notebook) or shoot the photo (when sign up on mobile) of your Thai National ID Card
- You must upload or shoot the photo of “the front” of your ID card only
- All the information is visible and the photo is clear
- The size of photo fits to the screen, not too small, not blur, and not put the black color or highlight over any information on the card
Remark: This information is used to confirm your identity to increase for your account.
Juristic Person
What is Meta Page ID?
It is the ID number of your page. Go to your Meta Page > More > About
Desktop
Mobile
What’s the difference between registration as a Juristic Person and as an individual?
There’s no difference in terms of usage, function, and conditions. Only the sign up process is different. If you want to sign up as a juristic person, please follow the process specified HERE. If you have any question, please contact call center at 02-0088820.
If I already registered as an individual, how do I register as Juristic Person?
Please contact call center at 02-0088820
How to sign up as juristic person? Can I use the service instantly after signing up?
Please follow the sign up process specified HERE. You can start accepting payments when you get the approval result via Meta Notification (within 3-6 days after submitting the documents).
Do I need to have Juristic Bank’s account with Kasikorn Bank?
Juristic Bank’s account with Kasikorn Bank is not required. Seller can use any bank’s Juristic account to receive payout from KGP.
How do I submit documents?
Please have the authorized director(s) or the person who is authorized to act on behalf of the company submit the application form and company documents at Kasikorn Bank (any branch) and confirm identity.
When will I know the application result?
After you submit the required documents, you’ll receive a Meta Notification within 3-6 business days about the status of your application.
What are the fees when accepting Meta Pay with KGP?
For merchants (sellers):
- NO set up fee, monthly, or annual fee
- NO transaction fees when accepting money via mobile banking apps and QR code
- Accept credit/debit cards with MDR 2.5% (ex.vat) per transaction
Example of MDR fee and Vat calculation:
With payment amount 100 THB, we will charge the MDR at 2.5% which is 2.50 THB. Then, will calculate the 7% of VAT on the fee (2.50 THB x 7% = 0.175 THB, so the total charge would be 2.50 THB + 0.175 = 2.675 THB)
If the seller wants to request for the Tax-Invoice, please contact call center at 02-008-8820. KGP will send the Tax-Invoice to the address given when registering for KGP.
For customers (buyers):
No any fees for buyers.
How many payment methods are available, and in what currency can merchants accept payments?
Seller can accept payments from the customers through Meta Pay with the following payment options
- Credit and debit cards (VISA, Mastercard, and JCB)
- Money transfers through the mobile banking applications of Kasikorn Bank,Bangkok Bank, Siam Commercial Bank, and Bank of Ayudhya.
- Payment with QR code
The currency is Thai Baht.
When a buyer made a payment to a seller through Meta Pay (whether by bank transfer, credit or debit card), can the seller get the payouts to the linked bank account instantly?
No, the payouts will be transferred to the merchant’s linked bank account the next day* (T+1).
Please see the cut off time here.
*Remark: if your products are covered by Purchase Protection, the timeline for payout will be different from this.
See Purchase Protection with Meta Pay.
How many bank accounts can be linked?
Only one bank account can be linked to a Meta Page
How do I change payout bank account?
Go to payment setting on Business Suite, Select “Change Payout Account”
Important: Name of payout account must be the same as applicant’s name
When does a seller receive the payouts?
Whether the payments are made by bank transfer, a credit card or a debit card and QR Code, settled transactions are cut-off daily at 9PM and payouts will be transferred to your linked bank account within the next day* (T+1), not except weekends and public holidays. Your bank statement is shown in one single sum.
For example, if a buyer makes a payment to you on Monday before 9PM, you can expect to receive the payouts by Tuesday. If the transaction is completed after 9PM, you can expect to receive the payouts by Wednesday.
*Remark: if your products are covered by Purchase Protection, the timeline for payout will be different from this.
See Purchase Protection with Meta Pay.
Is there a maximum limit per transaction?
The default maximum amount allowed for a single transaction = 20,000 THB. The default maximum amount for a month = an individual seller can accept 300,000 THB. per month per one KGP account.
Note: One KGP account can manage 10 Meta Pages, If you want to increase the limit, please contact call center at 02-0088820.
Can I request to increase the amounts of maximum transaction limit and maximum monthly limit?
Yes. Please contact call center at 02-0088820 to request.
Can buyers request for refund?
Buyer can directly negotiate to sellers and ask sellers to start refund process within 15 days after payment is completed. Seller can go to Meta Business Suite> Order> Refund to request.
Can seller give partial refund to buyer?
No. Currently, seller can only refund total amount to buyers.
Which payment method would buyer receive their refunded amount?
Buyers will be refunded to the payment method they use to make the payment. For example, if buyer use credit card, the credit limit will be given back to the card. If buyers use mobile banking app or QR code, the money will be refunded back to the bank account which buyers use to make a payment.
How long would refund take?
After seller deposit money into account for non-KBank seller, refund amount need to be transferred to KGP account and send and email slip within 5 business days to process refund after request.
Credit/debit card payment – 15-30 days
Mobile banking app or QR code payment – within 5 business days
How can I contact KGP when I need any assistance?
- Call Center: Tel. 02-008-8820 (24/7)
- Chat on KGP Meta Page: Here
- Email for buyer support: customerservice@kasikornglobalpayment.com
Can the seller request for the Tax-Invoice?
Yes. You can contact call center at 02-008-8820 to request for Tax-Invoice (MDR fee). We will send the Tax-Invoice to the address given when registering for KGP.